Frequently Asked Questions
Everything you need to know about your isinwheel experience.
How long does shipping take for my electric scooter?
Orders are typically processed within 1-2 business days. Delivery usually takes 3-7 business days depending on your location within the continental United States.
What is the warranty policy on isinwheel products?
We offer a 12-month limited warranty on main components including the motor and battery, and a 6-month warranty on other parts to ensure your ride stays smooth and safe.
Can I return my product if I am not satisfied?
Yes, we offer a 30-day return policy. The item must be in its original packaging and in new, unused condition to qualify for a full refund.
Are isinwheel scooters waterproof?
Our scooters carry an IP54 water-resistance rating, meaning they are protected against light splashes and rain. However, we do not recommend riding through deep puddles or heavy downpours.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options through Klarna and Affirm.
How do I track my order?
Once your order ships, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress in real-time.